Author: Robin Gareiss, President & Founder
Selecting the right Unified Communications and Collaboration (UCC) provider is a big and complex decision. So much so that 7% of companies do not identify a strategic provider, and 37% rely upon multiple providers because one cannot do everything they need.
In Nemertes 2018 Unified Communications and Collaboration research study, we evaluated provider selection, including the following:
The 653 IT leaders in the study most frequently cited Cisco, AT&T, and Microsoft as strategic. The top is that participants believe the provider offers the best technology available. Other reasons include strong customer support, high value, and the provider’s ability to understand business needs.
It’s somewhat unsurprising that the three aforementioned providers were cited as strategic most frequently, given their market share. To evaluate more deeply, we also looked at the data like this: Among the companies using each provider, what percent also identified the provider as strategic?
That analysis showed AT&T, NEC, Verizon, RingCentral, and Cisco with the highest percentage of their customers who view them as strategic. IBM, ALE, Google, and Bell Canada had the lowest percentage.
This report examines UCC vendor selection, the reasons driving strategic partnerships, and best practice recommendations.
You are currently viewing a preview of this content. Nemertes Clients, please log in for full access to all research content. If you are not a client, please click below to purchase access to this research report. We also invite you to become a client.CLIENT LOGIN BECOME A CLIENT