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How to Keep UCC Costs Down as Complexity Grows

Published on: December 6, 2016

Author: Robin Gareiss, President & Founder

With the growing adoption and complexity of Unified Communications and Collaboration, IT leaders must conduct a thorough assessment of architecture, providers, features and operational costs. Evaluating those costs is not a straightforward initiative, not only because of multi-vendor environments, but also because companies are shifting architectures to hybrid or cloud.

Nemertes has conducted research to analyze real-world cost data, including capital, implementation, and operational costs. The research helps companies compare how overall costs change based on the provider selected. Most important, it includes ongoing operational costs, which are hard to factor into a business case until the IT staff actually must manage the provider in question. This paper documents those costs and provides the three different sample outputs from a cost model developed by Nemertes, populated with the research data.

We entered in the cost model actual data from companies with 100 employees, 750 employees, and 1,500 employees. In each of these cases, whether cloud or on-premises, ShoreTel is the least expensive solution over a five-year assessment.

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