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Managing the Future of Remote Teams: 2020 and Beyond

Published on: October 23, 2020

Author: Irwin Lazar, Vice President and Service Director

The Covid-19 pandemic has resulted in an unprecedented shift to work-from-home. Nemertes’ recent global study of 460 organizations found that:

  • Ninety-one percent now allow for work-from-home, up from 63% prior to the pandemic
  • Seventy-two percent of employees are now home-based, up from 34% before February of 2020

This rapid shift to remote work has created a challenge for IT and business leaders as they seek to enable virtual teams with appropriate tools to communicate and collaborate, no matter their location. In response, organizations have rapidly deployed new capabilities such as team collaboration and video-enabled meetings, often in an ad-hoc fashion without considering the benefits of an integrated approach, or how they can best incorporate existing calling platforms into new team environments. In addition, applications are frequently adopted by individual business units or workgroups without IT input and outside IT’s control.

IT and business leaders must move beyond the initial rush to support remote work, and instead plan for the evolution of work-from-home in 2020 and beyond. Ideally, they should consider leveraging state-of-the-art collaboration tools that are cloud-based, and that deliver new functionality while integrating with existing applications to minimize cost, improve manageability, and optimize the end-user experience. They should:

  • Reevaluate the tools they are using to provide calling, video-enabled meeting, and team messaging, especially those that may have been quickly procured by lines of business or individual users to meet short term need
  • Consider solutions that provide an integrated user experience and that allow for easy integration with business applications and workflow processes
  • Evaluate applications that integrate with existing on-premises platforms while introducing new cloud-based capabilities such as video conferencing and integrated messaging.

Table of Contents
  • Executive Summary
  • The Home is the New Office
  • Equipping the Productive Remote Workforce
  • Optimizing Work-From-Home Applications
    • Single vs Multi-Vendor Approaches
  • Conclusion and Recommendations


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