Author: Irwin Lazar, Vice President and Service Director
The Covid-19 pandemic has resulted in an unprecedented shift to work-from-home. Nemertes’ recent global study of 460 organizations found that:
This rapid shift to remote work has created a challenge for IT and business leaders as they seek to enable virtual teams with appropriate tools to communicate and collaborate, no matter their location. In response, organizations have rapidly deployed new capabilities such as team collaboration and video-enabled meetings, often in an ad-hoc fashion without considering the benefits of an integrated approach, or how they can best incorporate existing calling platforms into new team environments. In addition, applications are frequently adopted by individual business units or workgroups without IT input and outside IT’s control.
IT and business leaders must move beyond the initial rush to support remote work, and instead plan for the evolution of work-from-home in 2020 and beyond. Ideally, they should consider leveraging state-of-the-art collaboration tools that are cloud-based, and that deliver new functionality while integrating with existing applications to minimize cost, improve manageability, and optimize the end-user experience. They should:
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