Enterprise IT leaders increasingly want to adopt cloud-based unified communications and collaboration services to take advantage of their flexibility to quickly provision new features and capabilities that deliver demonstrable business value. But the reality is that for many organizations, the UC architectural decision isn’t simply “cloud versus on-premises;” rather it’s “how to implement and integrate cloud and on-premises platforms, deliver an optimal end-user experience.” Hybrid approaches that mate on-premises and cloud-based applications enable customers to take advantage of emerging services like artificial intelligence, team collaboration, meetings, and customer engagement features, while preserving existing investments in on-premises UC platforms and endpoints.
Table of Contents
- Executive Summary
- Unified Communications: Shifting to the Cloud
- Making the Cloud Decision
- The Many Paths to Cloud UC
- Service Provider Opportunities in the Cloud World