Author: Robin Gareiss, President & Founder
Digital transformation is all the rage among business and technology leaders. Truly transforming takes significant planning, discipline, and focus—with swift turnaround times. Step 1 is understanding the core definition of digital transformation and what’s required for success. Step 2 is evaluating the key technology areas that support the operational execution of digital transformation.
Unified Communications and Collaboration (UCC) and analytics are among the top technology areas successful companies cite to facilitate digital transformation. UCC delivers the ability for employees to communicate and collaborate effectively with one another, and with customers or partners. It typically speeds decision-making and provides the context required for effective meetings in real time and on any device.
As UCC becomes more complex, with new applications, integrations, and architectures, effective management is paramount to achieve the aforementioned benefits. By leveraging analytics through information gleaned from relatively affordable management tools, UCC will run better—fewer outages, more predictive analytics to avoid problems, lower jitter, etc.
What’s more, organizations can drastically reduce the implementation and operational costs of UCC, while also increasing user adoption because of improved performance and better metrics. For example, operational costs drop in large part because the management tools automate manual functions, requiring a smaller staff to manage UCC. Case in point: Large organizations using performance management tools reduce their UCC management team by 36%, according to our research.
This report covers the decision points for UCC and associated management tools that deliver analytics, including the following:
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