Authors: Robin Gareiss, President & Founder; and Irwin Lazar, VP & Service Director

Nemertes annual study on unified communications and collaboration is based on in-depth interviews with enterprise collaboration leaders. It captures adoption plans, experiences, drivers, and busines cases for a variety of collaboration technologies including telephony, conferencing, video, messaging, social, immersive group collaboration, and more.

This study provides insight into buying trends, vendor trends, and use cases, and show what makes for successful deployments.

Table of Contents

• About Nemertes
• Methodology and Demographics
• Success Correlation
• Organizational Structure
• Marketing Collaboration
• Provider Selection
• UCC Architecture
• UCC Spending
• UCC Providers and Trends
• Conference Room of the Future
• Team Collaboration
• UC Management
• Endpoints
• Digital Whiteboards
• UCC App Dev
• SIP Trunking/SBCs
• UCC Security
• Digital Workplace

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