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Unified Communications & Collaboration in the Contact Center

Effective collaboration enhances communication throughout an organization, which helps employees do their jobs well; this is also true in the contact center. In fact, enabling unified communications (screen sharing, instant messaging) and collaboration (knowledgebase, email, document collaboration) inside of the contact center and between agents and their colleagues in other lines of business can lead to greater satisfaction for IT executives, contact center operations leaders, and customers.

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