Author: Irwin Lazar, Vice President and Service Director
Successfully managing 911 location and call routing in the enterprise requires automation to reduce or eliminate manual processes for tracking user location. This need is even more urgent as organizations rapidly migrate from on-premises phone systems to cloud-based Unified Communications-as-a-Service (UCaaS). Absent an easy way to manage location, organizations create several potential risks including:
Today, most UCaaS providers only support per-phone manual location configuration, making it impractical for customers to configure Enhanced 911 (E911) location information as deployments scale into hundreds or thousands of phones, especially as users frequently change location or shift to work-from-home. Misconfigurations, and/or the inability to track the movement of phones, could potentially lead to first responders dispatched to the wrong location, or to a location without sufficient granular information, such as floor, wing, desk, or office.
What is needed is an automated solution that leverages Next Generation 911 (NG911) standards to enable endpoints to determine their own location, in real-time, even as they are moved throughout the office or to the home to support telework. Over time, NG911 will offer support for dynamic location tracking for softphones, as well. Adoption of such a solution:
This report provides insight into UCaaS adoption trends, E911 requirements, and how enterprise IT leaders and UCaaS providers can optimize E911 management by leveraging NG911-based location tracking capabilities.
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