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Workplace Collaboration: 2019-20 Research Study – Technology Trends

Authors: Irwin Lazar, VP & Service Director and Robin Gareiss, President & Founder

Based on data gathered from more than 600 end-user organizations, this study provides insight into successful enterprise strategies for unified communications (including calling, meetings, and team collaboration) as well as endpoints, management, security, and E911.  It also provides a glimpse into plans for emerging collaboration technologies including personal voice assistants, AI, and augmented/virtual reality

Topics include:

  • How organizations are moving to the cloud
  • Total cost of ownership for hybrid, on-premises, and pure cloud approaches
  • User awareness and adoption strategies
  • Business case and value measurement
  • Team / workstream collaboration adoption and management
  • Headset, softphones, and mobile client plans
  • Microsoft and Cisco integration strategies
  • Management and security strategies
  • Custom application development and CPaaS
  • Emerging technologies: Virtual personal assistants, AI / machine learning, virtual / augmented reality

Part one provides a detailed analysis of workplace collaboration trends, technology adoption, and success.


Table of Contents
  • About Nemertes
  • Overview and Methodology
  • Participant Profile
  • Determining SZuccess
  • Budgets and Macro Trends
  • Calling
  • Connecting to the Cloud
  • SIP Trunking
  • Security
  • Management
  • E911
  • Team Collaboration
  • Meetings
  • Endpoints
  • APIs and CPaaS
  • Emerging Technologies
  • For More Information


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