Johna Till Johnson, CEO & Founder
The Future of Your Organization’s Clouds Requires Mastering Multiclouds
2019 is the watershed year for clouds. For the first time, the average organization will have more than half of its IT workloads in the cloud, whether SaaS, IaaS, or PaaS, and IT’s challenge for 2019 and beyond will be how to manage their multicloud environments. To succeed, IT must adopt the right technologies, design the right processes, and put people in the right positions. Join us for this session where we’ll dig into tools including cloud management platforms (CMPs) and cloud service brokers (CSBs) from the likes of VMware, Red Hat, and RightScale, and cloud access security brokers (CASBs) such as BitGlass and SkyHigh. Multicloud makes WAN strategy more important than ever, so we’ll touch on SD-WAN solutions like those from Cisco, Oracle, Citrix, and Versa, as well as cloud exchanges such as AT&T NetBond, Equinix Cloud Exchange, and Verizon Secure Cloud Interconnect. We’ll also explore staffing up in positions including cloud architects and cloud solutions architect, and cloud-centric processes, especially a robust workload placement process. We’ll leave you with a clearer picture of what your organization needs to implement and how to tell if you’re succeeding with your current multicloud strategy.
Robin Gareiss, President & Founder
How Digital Leaders Can Leverage AI and Analytics to Improve the Customer Experience
Customer experience (CX) is king. And next-generation technologies like AI, machine learning, and analytics are changing the way companies interact with their customers. How can digital leaders use AI today and in the future to improve CX? And how do they measure and continually improve that CX? Join us for this session as we share lessons learned and best practices from companies with top-performing CX initiatives. We’ll cover stand-alone AI tools for digital customer experience including bot vendors and AI platforms like Nuance, Google, Next IT, 24/7io, MindMeld, and Gubshup. We’ll compare and contrast analytics tools, like Medallia, Chattermill, MaritzCM, Satmetrix, and others. And we’ll discuss how to enhance traditional contact center platforms, cloud services, and CRM systems with the tools and plugins that deliver AI and analytics to these existing systems. Attendees will come away with concrete success metrics and an understanding of the tools and technologies that deliver world-class CX.
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