ICMI Contact Center Demo: Elevating Your Contact Center into the Modern Age

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ICMI Contact Center Demo: Elevating Your Contact Center into the Modern Age

November 13, 2018 @ 4:30 pm - 5:30 pm

Tuesday, November 13, 4:30 PM – 5:30 PM PST
Location: Red Rock Resort, Las Vegas

Presented by Robin Gareiss, President

The contact center is rapidly changing as organizations seek to leverage it to improve customer engagement, support digital transformation, and build lasting relationships. Key to these efforts are emerging technologies including cloud-delivered services, omnichannel, artificial intelligence, and Internet of Things. In this session Robin will share recent research on how companies are improving customer experience in their digital transformation projections. She will share guidance for evaluating technologies, building business cases, and measuring success, all based on real-world data gathered from hundreds of end-user organizations. Attendees will come away with actionable guidance for leveraging emerging technologies to improve customer experience, create new revenue opportunities, and reduce operating costs.

Details

Date:
November 13, 2018
Time:
4:30 pm - 5:30 pm
Website:
https://www.icmi.com/Contact-Center-Demo-Conference

Venue

Red Rock Resort
11011 W. Charleston Blvd.
Las Vegas, NV 89135 United States

Organizer

ICMI
Website:
https://www.icmi.com/

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