Tuesday, November 13, 4:30 PM – 5:30 PM PST
Location: Red Rock Resort, Las Vegas
Presented by Robin Gareiss, President
The contact center is rapidly changing as organizations seek to leverage it to improve customer engagement, support digital transformation, and build lasting relationships. Key to these efforts are emerging technologies including cloud-delivered services, omnichannel, artificial intelligence, and Internet of Things. In this session Robin will share recent research on how companies are improving customer experience in their digital transformation projections. She will share guidance for evaluating technologies, building business cases, and measuring success, all based on real-world data gathered from hundreds of end-user organizations. Attendees will come away with actionable guidance for leveraging emerging technologies to improve customer experience, create new revenue opportunities, and reduce operating costs.
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