analytics Tag

Nemertes recently completed an extensive research project evaluating how companies are transforming their customer experience. All the rage these days is about AI, or artificial intelligence. Enterprise and business leaders do not rate AI as the most transformative technology for their Digital Customer Experience (DCX) strategies,...

The more advanced analytics that enterprises can continue to add to their contact centers, the better. Agent analytics is starting to get the attention it deserves. It's very closely tied to improving customer satisfaction and success, as well as reducing agent turnover. And as a result,...

You've got firewalls, anti-malware, next-generation endpoint security, and NAC. You're rolling out CASB and analytics, and extending protection to cloud, mobile, and IoT resources. But how does it all come together? This webinar reveals what a next-generation security architecture looks like--and which technologies, and vendors, should...

Thanks to cloud computing, the proliferation of endpoints, the emergence of new technologies and paradigms like IoT and Blockchain, enterprise data protection has undergone a paradigm shift. The challenge is no longer simply to classify and lock down structured data in protected on-premise environments. Today...

Securing IoT isn't exactly like securing any other aspect of your infrastructure--but neither is it entirely different. Most companies, even leading-edge ones, are just beginning to figure this out, and are still struggling with putting in place an IoT security architecture, best practices, and framework. This...

When is the last time you had a spectacular customer engagement? How about one that involved digital channels, including webchat, screen sharing, or even video conferencing—or any combination of them in the same interaction? We can readily recall incredibly bad customer service, but the rest is...