collaboration Tag

Businesses have many options when it comes to analyzing customer experiences. APM tools can help contact center leaders improve agent experience, as well as CX. Organizations have no shortage of options when they want to analyze CX. Companies gather voice of the customer data and monitor...

Video conferencing has become bedrock technology to support work-from-home in the age of Coronavirus. Based on data gathered from more than 500 organizations, Nemertes will both provide insight into how organizations are measuring success. and share the key approaches that correlate with success. We'll look...

Can IT leaders save money by moving to the cloud? According to the research, some companies are already seeing significant cost savings with UCaaS. When it comes to cloud migrations in the enterprise, IaaS and PaaS typically show compelling cost savings over on-premises alternatives. But one...

By shifting group conversations out of email and instant messaging into persistent chat, team collaboration applications offer measurable benefits including shortened project cycles, faster customer response, and reduced need for time-consuming meetings. ...

The current Covid-19 pandemic has caused a rapid shift to work-from-home.  This accelerated trend creates challenges and opportunities for employees, IT, and management, all of whom must work together to ensure success. As a virtual company since our inception in 2002, Nemertes has learned a lot...

Team collaboration apps like Cisco Webex Teams, Microsoft Teams, RingCentral Glip, Slack, and Workplace offer new opportunities to improve workflows, increase revenue, and save money. But successfully implementing these apps requires a careful approach that ensure security, compliance and governance, appropriate training, and integration of...

The current coronavirus pandemic has forced many organizations to rapidly implement work from home programs. But how do organizations know if they have the right tools to support virtual work? And what insights do they require to ensure that employees are able to remain productive?...

View the on-demand webinar Workplace Collaboration: 2020 Predictions 2019 was a year of rapid transformation for workplace collaboration. Cloud platforms matured while the vendor landscape rapidly transitioned to a cloud-first approach. Video, after years of hype, seems to have finally cemented itself in both the desktop...