5 Steps Toward Increasing Customer Success Scores

By | October 9th, 2018|Blog|

Customer ratings are the top metric companies use to track for success or failure in their efforts to improve customer experience, according to Nemertes' 2018-2019 Digital Customer Experience (DCX) research study of nearly 700 global companies. There is no shortage in the types of customer success ratings companies use. But when we asked study respondents [...]

Oracle Service Addresses Customer Experience Frustration

By | October 5th, 2017|Blog|

One of the most promising announcements coming out of Oracle OpenWorld this week was Live Experience Cloud, which aims to transform the customer experience journey from one that is disjointed and time-consuming to one that is seamless and quick. Live Experience is a cloud-based service that lets companies add widgets into selected parts of a [...]