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We’ve been discussing the rise of IoT for more than a decade. And in certain industries (such as manufacturing, transportation, and logistics) IoT has been deployed in some form for more than 30 years. But it’s legitimate to say that in a meaningful sense, 2020...

I attended the Mitel Next conference in Phoenix last week. Though no big announcements came out of the conference, there were some key takeways. Mitel executives conveyed the message to customers and partners that they’re not abandoning on-premises Unified Communications (UC) or contact center customers. Unlike...

Developing a solid Digital Customer Experience (DCX) strategy is a large, complex task—not only because of the number of technologies involved, but because of the even larger number of providers. In our 2018-19 Digital Customer Experience research study, we asked 697 global IT and business leaders...