IBM Tag

Developing a solid Digital Customer Experience (DCX) strategy is a large, complex task—not only because of the number of technologies involved, but because of the even larger number of providers. In our 2018-19 Digital Customer Experience research study, we asked 697 global IT and business leaders...

The highly collaborative digital workplace is so much more than an extension of a corporate intranet. As companies forge ahead with their digital transformation initiatives, renewed focus on the employee workplace is taking center stage. After all, the more IT improves employee efficiency, the more competitive...