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You've been breached. Now what? You may think you know the answer, but in this cloud-first, mobile-first environment, it's time to rethink your incident response policy. This webinar covers how to modify your security operations to take into consideration your next-generation security architecture and protect assets...

Nemertes recently completed an extensive research project evaluating how companies are transforming their customer experience. In this third episode you will learn what makes a truly successful customer interaction? How does that one interaction escalate into an engaged customer with a positive overall customer experience? And...

Nearly 70% of organizations cite improving customer experience as their key business goal in their digital transformation projects. But with any business goal, metrics are key to documenting success. Nemertes Digital Transformation Framework provides guidance. (See Figure below) Four high-level steps help set the stage for a...