Microsoft Teams Tag

As a research analyst, I have the incredible opportunity to speak with IT and Customer Experience (CX) leaders regularly to identify trends, best practices, and success metrics. One of the promising trends to improve CX is the integration of Unified Communications (UC) with contact center platforms....

Team collaboration apps like Cisco Webex Teams, Microsoft Teams, RingCentral Glip, Slack, and Workplace offer new opportunities to improve workflows, increase revenue, and save money. But successfully implementing these apps requires a careful approach that ensure security, compliance and governance, appropriate training, and integration of...

Team collaboration applications aren’t just for chat. Nemertes’ “Workplace Collaboration: 2019-20 Research Study” of more than 625 organizations in North America, Europe and Asia, found that almost 64% of participants were using or already planning to use team collaboration applications, while another 14.6% are...