Microsoft Tag

We’ve been discussing the rise of IoT for more than a decade. And in certain industries (such as manufacturing, transportation, and logistics) IoT has been deployed in some form for more than 30 years. But it’s legitimate to say that in a meaningful sense, 2020...

Developing a solid Digital Customer Experience (DCX) strategy is a large, complex task—not only because of the number of technologies involved, but because of the even larger number of providers. In our 2018-19 Digital Customer Experience research study, we asked 697 global IT and business leaders...