Top Vendors for Digital Customer Experience Success

By | August 29th, 2018|Blog|

Developing a solid Digital Customer Experience (DCX) strategy is a large, complex taskā€”not only because of the number of technologies involved, but because of the even larger number of providers. In our 2018-19 Digital Customer Experience research study, we asked 697 global IT and business leaders an open-ended question to gauge which technology providers are [...]

Oracle Service Addresses Customer Experience Frustration

By | October 5th, 2017|Blog|

One of the most promising announcements coming out of Oracle OpenWorld this week was Live Experience Cloud, which aims to transform the customer experience journey from one that is disjointed and time-consuming to one that is seamless and quick. Live Experience is a cloud-based service that lets companies add widgets into selected parts of a [...]