If we're learned one thing from Covid-19, it's that business transformation relies on infrastructure. As many organizations did a 180-degree pivot towards work-from-home (WFH), infrastructure was what made it possible. Technology teams that invested in migrating securely to the cloud, deploying adequate bandwidth, and implementing...
In this new work-from-home world, IT leaders must move quickly to deploy and manage technologies that support remote work. This means providing sufficient performance, reliability, and security, as well collaborative tools to enable employee and customer engagement regardless of location. It also means enabling management...
Like many industry watchers, I expected to see IT budgets plummet from the financial effects of the COVID-19 pandemic. Though there are changes to IT spending, they aren’t as bleak as they could be — driven in large part by the need to equip home...
As a research analyst, I have the incredible opportunity to speak with IT and Customer Experience (CX) leaders regularly to identify trends, best practices, and success metrics. One of the promising trends to improve CX is the integration of Unified Communications (UC) with contact center platforms....
In this webinar we’ll provide IT and business leaders with insight into how team collaboration supports work-at-home initiatives, and how to implement a successful strategy....
By shifting group conversations out of email and instant messaging into persistent chat, team collaboration applications offer measurable benefits including shortened project cycles, faster customer response, and reduced need for time-consuming meetings. ...
Team collaboration apps like Cisco Webex Teams, Microsoft Teams, RingCentral Glip, Slack, and Workplace offer new opportunities to improve workflows, increase revenue, and save money. But successfully implementing these apps requires a careful approach that ensure security, compliance and governance, appropriate training, and integration of...
Without an effective strategy, enterprises aren’t getting the full benefits out of their team collaboration solution. Team collaboration apps are now the centerpiece of many modern unified communications and collaboration strategies. More than half of the 635 organizations that Nemertes benchmarked in 2019 had deployed team...
In this webinar we'll share real-world metrics that companies are using to identify return on investment for their use of team collaboration and meeting applications. And, we'll show how these apps are leading to measurable improvements in productivity, gains in revenue, and cost savings....
Nemertes’ recently released our latest Workplace Collaboration: 2019-20 Research Study, capturing deployment trends and success correlations for technologies including calling, meetings, and team collaboration. The study gathered data from collaboration leaders from 645 end-user organizations in North America, Europe, and the Asia-Pacific region. To determine what...
Team collaboration applications have achieved critical mass, but achieving success takes some work. Team collaboration applications like Cisco Webex Teams, Mattermost, Microsoft Teams, Mitel MiCollab, RingCentral Glip, Symphony, Unify Circuit, and many more have rapidly taken their place at the center of the unified communications universe,...
Collaboration apps like Cisco Webex Teams, Google Hangouts Chat, Mattermost, Microsoft Teams, RingCentral Glip, and Slack are rapidly taking over the workplace, enabling groups to communicate in context and weave together workflows and data. But how to do organizations successfully adopt team collaboration? How do they integrate...