Slack Frontiers NYC 2018: Highlight and Takeaways

By | October 11th, 2018|Blog, Unified Communications and Collaboration|

Last week my colleague Irwin Lazar and I attended the Slack Frontiers conference in NYC. We both walked away impressed. Sure, we've been Slack fans since Nemertes moved on to the platform in 2016. And Irwin consistently hears good things about the platform in his research into Unified Communications and Collaboration (UCC). In our most recent [...]

Simplifying UCC Costs: Try Nemertes’ Tool

By | July 24th, 2018|Blog|

Budgets increasing as UCC continues to provide value throughout organizations Change is the only constant with unified communications and collaboration (UCC). Whether it's new application integration, a move to the cloud, extension into the contact center, or adding emerging apps, IT leaders are regularly adjusting their UCC strategy. Those changes are keeping UCC budgets healthy [...]

What’s In Store for Unified Communications and Collaboration (UCC) in 2018?

By | February 9th, 2018|Blog, Unified Communications and Collaboration|

What’s in store for UCC in 2018? Find out next week during Nemertes’ webinar, Measuring Unified Communications and Collaboration Success, which will reveal the results of our 2018/2019 Unified Communications and Collaboration research study, for which we interviewed and surveyed over 500 IT and business professionals in 12 countries. Here’s a sneak peek at some [...]

Cloud Aware

By | August 8th, 2017|Cloud and Networking, Digital Transformation, Unified Communications and Collaboration|

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Headsets Emerging as Key Corporate Purchase

By | April 13th, 2017|Blog, Contact Center and Customer Engagement, Digital Transformation, Unified Communications and Collaboration|

Let’s talk headsets. Yes, headsets. With all the activity surrounding many emerging technologies, ranging from machine learning to collaboration to advanced networking, why headsets? They’re becoming increasingly more important to the daily life of employees, how they serve customers, and how they interact with others, either from the desktop or while mobile. What’s more, vendors [...]

Catalyst for Change- Digital Transformation Strategies Driving Network, Telecom Upgrades

By | January 6th, 2017|Research|

Executive Summary To benefit from the value of digital transformation, companies first are addressing their foundational communications infrastructures. That means replacing costly, old TDM with IP-based capabilities, as well as investing in Unified Communications and Collaboration (UCC), which Nemertes Research has found is the leading technology correlating with success in digital transformation. Additionally, by moving [...]

Use it or Lose it! Why User Awareness and Adoption are Crucial to Digital Transformation

By | September 28th, 2016|Digital Transformation, Unified Communications and Collaboration, Report Pop up|

Executive Summary When IT staffs finish installing a new application or service, the next action typically is not developing a marketing strategy to ensure employee or customer awareness and adoption. Rather, they may move onto the next item on their project list, and transition the new service into operational mode, focusing on break/fix, patches, [...]