UCC Tag

Nearly 75% of companies are transforming their communications and collaboration strategy. The massive shift to Work From Home (WFH) has exacerbated the need to reshape how they deliver applications to their employees. These transformation initiatives involve everything from making more apps available remotely, to moving to...

With more than 80% of employees still working from home either full- or part-time, it’s vital to have a solid management strategy for UCC as well as contact center applications. Management tools improve the administration and performance of UCC, and contact center, and the efficiency of those...

When companies integrate their Unified Communications and Collaboration applications to a single provider, they find significant benefits and accelerate their technology transformations, according to real-world data in a recent Nemertes Research study. Transformative companies regularly evaluate their technology needs, such as cloud services, security, network reliability,...

Cisco’s 2018 acquisition of BroadSoft highlights the growing trend toward cloud-based communications. Prior to the acquisition, Cisco’s cloud strategy was two-fold: Hosted Collaboration Service, a platform that partners can leverage to build their own cloud-based offerings, Cisco Spark calling – a Cisco-hosted service designed primarily...

IT staffs have an incredible responsibility to implement and support enabling technologies to transform their companies. In fact, more than 70% of companies have digital transformation initiatives underway or planned, involving numerous technology deployments to drive business value. Before jumping into a technologically advanced digital transformation...

Picking the right video streaming solution for your organization requires careful consideration of myriad questions: How do I capture video? How do I manage video assets? How do I ensure high quality distribution across my network? In today’s market, individual solutions exist for all of these...

The challenges related to enterprise team messaging security can be a big barrier to entry. The team messaging market continues to grow, with nearly 60% of the approximately 600 companies participating in Nemertes Research’s annual unified communications and collaboration study either already using or planning to...

Desk phones seem to be going the way of the Dodo in favor of softphones and mobile clients. But research suggests organizations are finding new ways to use desk phones for business. The desk phone has gone through many changes over the years,...

Rapid developments in cloud-based unified communications means there is no time to lose when it comes to planning the strategic and tactical reorganization of your IT team. IT organizations are rapidly evolving as they move from supporting on-premises applications hosted in corporate data centers, to unified...

The advancement of Next-Generation 911 requires IT leaders to revisit their E-911 plans. Last week, Avaya held Engage, its annual customer, partner, analyst, and consultant event. As my fellow No Jitter writer Zeus Kerravala noted, the event largely centered on Avaya’s advancements around its cloud strategy....

Unified Communications-as-a-Service (UCaaS) offers small businesses the opportunity to purchase an integrated set of communications and collaboration functions, all from a single provider, on a per-user subscription basis. Via the cloud delivery model, UCaaS eliminates capital costs associated with equipment purchase, as well as PSTN...

While small businesses have unique business needs, when it comes to collaboration tools, they share a great deal in common with larger enterprises, including: Support for Digital Transformation: Small businesses often operate in dynamic, highly competitive markets, meaning that they must quickly embrace emerging technologies to...