IT service management platforms are an essential component of a safe return-to-the-office strategy. Organizations wishing to bring workers back to the office in some fashion must account for a number of requirements to ensure health and safety. These include: Conducting a daily worker health check before...
Following the unplanned and rapid move to home offices, customer experience leaders are discovering unexpected benefits with work-from-anywhere strategies. When the pandemic first emerged and shelter-in-place orders went into effect, most companies planned for a brief change...
Returning to the office, optimizing virtual work, and building community are some key focus areas for IT leaders in 2021. Each year Nemertes conducts a study of enterprise collaboration, gathering data from over 500 end-user organizations on what apps they are using now, what they are...
Nearly 75% of companies are transforming their communications and collaboration strategy. The massive shift to Work From Home (WFH) has exacerbated the need to reshape how they deliver applications to their employees. These transformation initiatives involve everything from making more apps available remotely, to moving to...
Though originally considered a temporary situation, companies are embracing the Work-From-Home (WFH) contact center. Now that the dust has settled with setting up remote agents, CX leaders are leveraging the benefits and tossing aside the disadvantages....
IT leaders must take a constructive approach to equip end-users with the training they need to adapt and benefit from new collaboration features. The last several months have seen a massive acceleration in the delivery of new, AI-powered, unified communications and collaboration features. In a market...
COVID-19 has run roughshod on UC and IT budgets. Nemertes' recent global study of more than 525 end-user organizations found that more than 91% now support work from home, up from 63% prior to the pandemic. On average, 72% of workers are now remote, more...
How HR and IT leaders can help ensure remote work doesn’t lead to productivity declines. One of the biggest issues facing organizations in the new era of work from home is a loss of socialization and sense of community among newly remote employees. For many people,...
With remote digital workplaces here to stay, IT leaders must make sure their collaboration technology enables rather than hampers employee productivity. But doing so requires data, reporting, and actionable insights to understand what’s working and what’s not....
Incident response policies (IRPs) are a foundational block for security operations (SecOp) teams. But many SecOps teams haven't updated their IRPs since migrating their workloads to the cloud, and enabling many of their employees to work from home (WFH)....
When companies integrate their Unified Communications and Collaboration applications to a single provider, they find significant benefits and accelerate their technology transformations, according to real-world data in a recent Nemertes Research study. Transformative companies regularly evaluate their technology needs, such as cloud services, security, network reliability,...
Business leaders are focusing heavily on improving the customer engagement. But in order to deliver a stellar customer experience, companies must take care of their employees. Doing so requires a defined strategy and roadmap for the technologies that will help them succeed. Nemertes has identified the...