Team Collaboration: Moving from Implementation to Success

Team collaboration applications like Cisco Webex Teams, Mattermost, Microsoft Teams, Mitel MiCollab, RingCentral Glip, Symphony, Unify Circuit, and many more have rapidly taken their place at the center of the unified communications universe, replacing separate calling, meeting, and messaging applications with a unified UI that integrates collaboration into the context of workstreams. Team collaboration apps enable workgroups to converse within channels/rooms/spaces that align with project, role, or activity.

According to Nemertes’ recently published “Workplace Collaboration: 2019-20 Research Study,” 63.8% of the more than 625 participating companies in North America, Western Europe, and Asia-Pacific are either using team collaboration applications, or plan to deploy them by the end of 2020. More than 22% use them on an enterprise-wide basis already. For comparison, in 2017 just 37.2% were using/planning to deploy team collaboration applications.

We also found that using team collaboration correlates strongly with overall collaboration success. As part of our study we assessed success of collaboration initiatives, identifying participants who had achieved measurable business value including substantiated cost savings, revenue increases, and productivity gains. Among our success group, half are using team collaboration on an enterprise-wide basis, versus just 20.3% of our non-success group.