February 13, 2019
Rapid developments in cloud-based unified communications means there is no time to lose when it comes to planning the strategic and tactical reorganization of your IT team.
IT organizations are rapidly evolving as they move from supporting on-premises applications hosted in corporate data centers, to unified communications in the cloud. Nemertes Research Group Inc.'s "Unified Communications and Collaboration: 2018-19 Research Study" found that a dramatic shift is underway, both in the strategic way organizations manage collaboration applications and in the tactical way they are structured to operations.
Today, approximately 64% have converged their various collaboration and communications groups into a single, unified collaboration planning and operations structure. Typically, this structure includes subteams responsible for individual technology platforms including calling, meeting and messaging platforms and services. Additional teams support mail and calendaring, as well as file management. Larger organizations may have further functions responsible for portal; AV, including room systems, streaming video and broadcast platforms; and social platforms. The key feature of this converged structure is integration of strategy to ensure that different teams are aligned and are able to take advantage of rapidly converging products that combine collaboration technologies. Those who have a unified collaboration team are 17% more successful in their ability to meet identified collaboration requirements.
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