UcaaS Trends and Predictions for 2020

UcaaS Trends and Predictions for 2020

UCaaS has garnered a great deal of attention in the marketplace over the last few years thanks to its ability to offer low cost, flexible, calling and unified communications services. Moving to the cloud enables organizations to shift responsibility for provisioning, operations, and management to a cloud provider, while also enabling them to take advantage billing models that only requires paying for what you use, rather than large up-front capital outlays.

Nemertes Research has tracked UCaaS adoption for the last several years. Our latest “Workplace Collaboration: 2019-20 Research Study”, based on data gathered from more than 600 end-user organizations operating in Western Europe, North America, Southeast Asia, and Australia shows that 19.1% of participants are now using UCaaS for their calling needs, while another 12.2% operate hybrid environments containing a mix of UCaaS and on-premises or hosted options. For comparison, a year ago just 11.9% of participants used UCaaS, meaning that adoption has nearly doubled in the last year.

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