Understanding the Changing Role of Collaboration in IT

Understanding the Changing Role of Collaboration in IT

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As collaboration gets integrated into workflows, IT leaders must rethink how they deliver these services and measure success.

Those responsible for collaboration planning, implementation, and operations used to have a fairly clear-cut deployment process: Identify business need for technologies, evaluate options, determine the best option, deploy the selected option, ensure that it works, and then move on to the next project.

Today, it’s not so simple. The role of a collaboration leader within IT is drastically changing thanks to three primary drivers: a redefinition of success, a focus on workflows, and the shift from collaboration technologies to application platforms.

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