Should your unified communications strategy include UCaaS?

Should your unified communications strategy include UCaaS?

It seems nowadays the answer to all things IT is “cloud.” This is certainly true in the unified communications market, where a variety of services — including telephony; audio, video and web conferencing; team messaging; and file sharing and authoring — are available as cloud-based UC as a service. The IT leaders we at Nemertes Research work with struggle to determine an ideal cloud and unified communications strategy, one that balances cloud’s benefits, like reducing capital costs; provides faster access to new collaboration capabilities; and frees up internal resources to focus on strategic tasks that ensure optimal performance and information protection.

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