Unified communications strategy shifts in wake of COVID

Unified communications strategy shifts in wake of COVID

COVID-19 has run roughshod on UC and IT budgets. Nemertes’ recent global study of more than 525 end-user organizations found that more than 91% now support work from home, up from 63% prior to the pandemic. On average, 72% of workers are now remote, more than double the percentage prior to March 2020.

The impact on unified communications strategy and budgets has been profound. Overall, 53% of organizations benchmarked expected their IT budgets to increase in 2020 and 2021 to support the rapid shift to at-home work. An additional 19% said, while their overall IT spending would decrease, they still planned to increase spending on collaboration hardware and software to support home workers.

Key areas for new spending include the following:

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