customer engagement, customer experience, Contact Center, Omnichannel, metrics, Success Metrics, Channels
September 20, 2018
Nemertes recently completed an extensive research project evaluating how companies are transforming their customer experience.
We all know technology can improve the customer experience, but exactly which technologies and how do we apply them? Too much technology, too quickly deployed, can result in frustration and failure.
In this webinar, we will review some fascinating, real-world case studies of how companies transformed their customer experience. We'll address:
- What were their challenges?
- Which technologies were key in their transformation?
- Who ran the project?
- How did they measure success?
We look forward to sharing this information with you and to answering your questions!
If you are unable to attend the live webinar, please register anyway and you'll automatically be sent the replay link as soon as it's available.
Date/Time: September 20th, 11am ET