All the rage these days is about improving customer experience (CX). It's a cornerstone of any digital transformation strategy. But how, in practice, do companies do it? Which technologies are must-haves, particularly in the contact center, and which should be on the planning list?
Nemertes Research has conducted an in-depth study tracking the digital transformation initiatives of 798 organizations across 12 countries, and another with 223 companies examining contact-center technologies and best practices.
This webinar provides IT and business professional with data-based, actionable advice for prioritizing technology investments that bolster customer experience for 2018 and beyond. You'll also learn how companies define digital transformation--and where CX fits in, based on real-world case studies. And, we'll cover how to build an effective business case for your next CX-driven initiative.