The contact center is rapidly changing as organizations seek to leverage it to improve customer engagement, support digital transformation, and build lasting relationships. Key to these efforts are emerging technologies including cloud-delivered services, omnichannel, and artificial intelligence (AI). In this webinar we'll share the results of the Nemertes 2017/18 Contact Center and Customer Engagement Benchmark and provide you with the guidance you need to ensure customer engagement success.
Oct 10, 2017
Presented by Irwin Lazar, Nemertes VP and Service Director