customer engagement, customer experience, Contact Center, Omnichannel, metrics, Success Metrics, Channels
Nemertes recently completed an extensive research project evaluating how companies are transforming their customer experience.
We all know technology can improve the customer experience, but exactly which technologies and how do we apply them? Too much technology, too quickly deployed, can result in frustration and failure.
In this webinar, we review some fascinating, real-world case studies of how companies transformed their customer experience. We address:
- What were their challenges?
- Which technologies were key in their transformation?
- Who ran the project?
- How did they measure success?