Webinar Replay – DCX [Ep.5]: Is Artificial Intelligence Ready for Primetime?
Nemertes recently completed an extensive research project evaluating how companies are transforming their customer experience.
All the rage these days is about AI, or artificial intelligence. Enterprise and business leaders do not rate AI as the most transformative technology for their Digital Customer Experience (DCX) strategies, but it’s near the top. In this webinar, you’ll learn:
- What is the top transformative technology and why?
- What are the adoption plans for AI in companies’ DCX strategies?
- How are companies using AI in the contact center, to measure customer success, and to engage customers?
- What are the key benefits–and they key problems–with AI?
- Which AI technologies do companies plan to use?