Webinar Replay – DCX Series [Ep. 2]: How to Capitalize on Digital Customer Experience
Nemertes recently completed an extensive research project evaluating how companies are transforming their customer experience. In the second episode of our Digital Customer Experience webinar series, you’ll learn:
- How are companies organizing to transform CX?
- Who runs the projects, and who is on the teams?
- What is a typical budget for digital CX?
- What technologies are crucial for success?
- How do companies measure success?
- Which vendors receive the highest scores from their customers?
Enjoy! (View below…)