Webinar Replay – Intelligent Customer Engagement Series [Ep.2]: Top 5 ‘Must-Haves’ for Your Next-Generation Contact Center
Contact centers are changing–drastically and swiftly. If you’re not keeping pace–or exceeding it–you’ll be at a competitive disadvantage.
Learn what successful companies are doing with areas such as agent experience, interaction channels, and emerging technologies.
Based on Nemertes’ brand new, detailed, Customer Experience research study with 518 organizations, this webinar explains the five crucial items that must be on your priority list to ensure your contact center is positioned to deliver successful customer experiences.
Intelligent Customer Engagement Series [Ep.2]: Top 5 ‘Must-Haves’ for Your Next-Generation Contact Center
Presented by: Robin Gareiss, President & Founder, Nemertes Research
Date: August 29, 2018
Time: 11:00 am ET