Webinar Replay – Navigator360 [Ep.2] Step-By-Step Roadmap To Stellar Employee and Customer Engagement

Webinar Replay – Navigator360 [Ep.2] Step-By-Step Roadmap To Stellar Employee and Customer Engagement

IT and business leaders are focusing heavily on improving the overall experience for both employees and customers. Imperative to success are changes to culture, technology, organizational structure, and more. In this session, Nemertes draws upon its extensive research of 1,200+ companies to provide detailed guidance on how to develop a strategy and roadmap that improves customer and employee ratings, increases revenue, and decreases operational costs. Employee and customer experience has become particularly relevant following the Covid-19 pandemic. Nemertes will share recent research on how companies plan to change as a result of their experiences during the pandemic.

Co-presenting is John Finch, AVP of Contact Center Product Marketing, RingCentral

Navigator360 [Ep.2] Step-By-Step Roadmap To Stellar Employee and Customer Engagement

Presented by: Robin Gareiss, President & Founder, Nemertes Research
Irwin Lazar, Vice President and Service Director, Nemertes Research
John Finch, SVP Product Marketing, RingCentral
Date: August 27, 2020
Time: 12:00 pm ET

Share this post