12 May Top Mistakes Customers Make Dealing With Vendors
Posted at 15:42h
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The client / vendor technology relationship is unusual. Contracts are caveat emptor but the client often knows little about the what they are buying and why. This is further distorted by ‘trusted advisor’ positioning and difficulty of making guarantees that have meaningful outcomes – like refunds for faulty products. We ask the questions and discuss.
Heavy Strategy Podcast Episode 022