Blog

Analytics--including machine learning and AI--is changing how security professionals approach cybersecurity. During this webinar we: Showcase the battle-tested strategies of the most successful information security organizations Survey the landscape of analytics-based security tools and solutions Walk through how to build a strategy based around current (and...

The key to successfully adopting team collaboration apps is having a proactive strategy. Team collaboration applications are all the rage these days, with UC vendors, along with a slew of emerging players, battling for market and mindshare as they seek to disrupt the traditional collaboration environment...

Most IP telephony software vendors offer basic 911-management capabilities, including the ability to track phone locations and make that information available to Public Safety Answering Points (PSAPs) that answer 911 calls. But location management alone may not be enough to meet your needs. Here are...

While popular among consumers, virtual assistant tools are not exactly deployed in enterprises. But IT leaders are showing interest in this emerging business technology. Read more at searchunifiedcommunications.techtarget.com...

The cloud-powered enterprise is powerful, flexible, agile -- and vulnerable. Its forgotten Achilles' Heel, for many organizations: the network. Using multiple clouds to juggle the work of the organization is now standard operating procedure, but a failure to take into account cloud's impact on WAN...

Most BroadSoft employees started their Monday excited about sharing product strategy and innovations at the company’s long-planned annual Connections conference in Phoenix, Ariz. Then they read the news: Cisco announced plans to buy the company for $1.9 billion. The timing could have been better. As the day...

Cisco announced plans to acquire Broadsoft for approximately $1.9 billion. Nemertes President Robin Gareiss looks at the timing of the announcement: http://www.nojitter.com/post/240173029/ciscobroadsoft-deal-big-news-poor-timing VP and Service Director Irwin Lazar discusses the questions that this acquisition creates: http://www.nojitter.com/post/240173028/cisco-buys-broadsoft-now-what ...

Nearly 70% of organizations cite improving customer experience as their key business goal in their digital transformation projects. But with any business goal, metrics are key to documenting success. Nemertes Digital Transformation Framework provides guidance. (See Figure below) Four high-level steps help set the stage for a...

For the second straight year, improving customer experience is a top driver for digital transformation initiatives in our research. Though there are many ways to address and improve customers’ experience, the contact center is crucial to success. Voice remains the top channel in the contact center,...