Blog

Have you wondered which solution--on-premise, cloud, or hybrid—is the right Unified Communications architecture for your organization? Would you like to know which provider costs the most—and least? Nemertes has the answer! In this first episode of our five-part series on Unified Communications and Collaboration (UCC), Robin Gareiss,...

As UC moves from a set of applications to a platform, building an application development community is rapidly becoming a critical factor for success. Read more at NoJitter.com...

UCaaS is growing as more and more organizations look to take advantage of improved agility, access to new collaboration features, and reduce costs by shifting their unified communications platforms to the cloud. As a result, UCaaS offerings are rapidly expanding both from traditional service providers...

If you're considering a move to Unified Communications as a Service (UCaaS) or hosted UC, the chance that you'll realize cost savings is low, particularly in the first year but in subsequent years, as well. The key driver for cloud UC is agility--beating "perceived cost...

More than 70% of companies are engaged in digital transformation initiatives, according to a Nemertes Research study. The projects -- ranging from forms automation to enhanced contact center channels -- result in increased revenue, reduced costs, better customer experiences, competitive advantage and more employee loyalty. One...

Recent market developments and research indicate virtual SBC products could see a significant upswing, as companies find success with virtualized offerings. Read more at Searchunifiedcommunications.techtarget.com...

What’s in store for UCC in 2018? Find out next week during Nemertes’ webinar, Measuring Unified Communications and Collaboration Success, which will reveal the results of our 2018/2019 Unified Communications and Collaboration research study, for which we interviewed and surveyed over 500 IT and business professionals...

In January, I was delighted to have the opportunity to moderate a panel session on emerging technologies for the Wall St. Technology Association.  Nemertes does quite a lot of work with the WSTA, which is a networking and educational consortium serving (as you might expect)...

Avaya’s new CEO Jim Chirico delivered an inspiring post-bankruptcy keynote at Avaya Engage today, with a focus on the company's changing culture. In addition to some news (Avaya plans to acquire Spoken Communications; will invest more in R&D, developed a new organizational structure, etc.), Chirico discussed...