Blog

Cisco’s 2018 acquisition of BroadSoft highlights the growing trend toward cloud-based communications. Prior to the acquisition, Cisco’s cloud strategy was two-fold: Hosted Collaboration Service, a platform that partners can leverage to build their own cloud-based offerings, Cisco Spark calling – a Cisco-hosted service designed primarily...

Digital Customer Experience (DCX) efforts enables organizations to provide new means of engagement including via mobile apps, chat, virtual and augmented reality, and by using AI to improve engagement routing and response. As organizations invest heavily into DCX strategies, they are bolstering their contact center...

IT staffs have an incredible responsibility to implement and support enabling technologies to transform their companies. In fact, more than 70% of companies have digital transformation initiatives underway or planned, involving numerous technology deployments to drive business value. Before jumping into a technologically advanced digital transformation...

Are you evaluating Webex Teams and Microsoft Teams telephony options? Learn how to decide which calling capabilities meet your organization's needs in the Webex Teams vs. Microsoft Teams debate. Microsoft and Cisco have pushed their respective Teams applications as a new model for employee engagement....

As collaboration gets integrated into workflows, IT leaders must rethink how they deliver these services and measure success. Those responsible for collaboration planning, implementation, and operations used to have a fairly clear-cut deployment process: Identify business need for technologies, evaluate options, determine the best option, deploy...

The future is programmable, and everyone in the IT organization will have to be ready to code in order to keep things charging ahead. They won't all be writing in Go or Ruby or Python but they'll be writing and maintaining code constantly to tailor,...

What really works when it comes to protecting your IoT network? There's plenty of advice out there, but which best practices correlate with successful IoT initiatives? This webinar provides actionable guidance based on Nemertes' global study on 403 enterprise users of IoT....

IoT is a foundational technology that enables Digital Transformation. But what does it take to make IoT successful in an industrial environment? In Nemertes' in-depth study of 403 companies deploying IoT, we zeroed in on the techniques and technologies that companies are deploying to ensure...

Bellwether cybersecurity technologies -- advanced endpoint security, behavioral threat analytics and a trio of cloud-based apps -- are used by successful cybersecurity teams. Find out why. When it comes to cybersecurity, what differentiates highly successful enterprise technology organizations from their less successful counterparts can often be...

Picking the right video streaming solution for your organization requires careful consideration of myriad questions: How do I capture video? How do I manage video assets? How do I ensure high quality distribution across my network? In today’s market, individual solutions exist for all of these...

The challenges related to enterprise team messaging security can be a big barrier to entry. The team messaging market continues to grow, with nearly 60% of the approximately 600 companies participating in Nemertes Research’s annual unified communications and collaboration study either already using or planning to...

We measure success for Digital Customer Experience (DCX) initiatives in many ways – revenue generated, cost reduction ratings, or churn reduction, to name a few. But ultimately, we want customers to walk away elated from any interaction. A satisfied customer might say: “OK, that went well. I got...