Blog

The current coronavirus pandemic has forced many organizations to rapidly implement work from home programs. But how do organizations know if they have the right tools to support virtual work? And what insights do they require to ensure that employees are able to remain productive?...

This webinar will showcase how financial-services companies are leveraging agent analytics and AI assistance to give them data, knowledge, and context to deliver stellar customer experience. Nemertes will present real-world data showing how these technologies can boost revenue, improve customer ratings, and reduce cost....

Is your contact center system working against you? Research shows that agents’ No. 1 goal is helping customers – and their No. 1 challenge is struggling with hard-to-use tools. Agent desktops often lack contextual, relevant data to help them promptly solve customer problems—and capitalize on...

For the last several years I’ve been fortunate to moderate a session at Enterprise Connect focusing on enterprise challenges in managing E911. This year, with two new federal regulations about to go into effect, our annual session takes on an even greater importance for those...

Quantum computing. Quantum cryptography. What are they? Find out why vendors like IBM, Microsoft, Intel, and others are placing a bet on these technologies, and what they mean for enterprise technology. Join Nemertes' CEO and resident futurist Johna Till Johnson for a quarterly update on...

On January 6, 2020, NYC-based private equity firm Insight Partners acquired the Israeli IoT cybersecurity  firm Armis for an eye-popping $1.1 billion. Armis is privately held, so it doesn't publish revenue numbers, but estimates are on the order of $30 million annually--meaning this is not only...

Yesterday I moderated a panel discussion at a Wall Street Technology Association event on cloud-first design. I was asked to give an industry perspective to lay the ground work for our wonderful panel of technologists. With 10 minutes and no slides, I offered these 10...

Last week I wrote about the threat that nation-state actors pose to enterprise organizations, and included a brief taxonomy of attackers. This week, the FBI alerted cybersecurity folks of two compromises, likely by APT27, in 2019. I'd like to highlight two interesting facts about the attacks. First, they...