Blog

Seeking a SOC? The Time is Right! If you're like most enterprise security professionals, you know you need a security operations center (SOC). But should you build out your own, engage a third party, or take a hybrid approach? This webinar provides you with the...

The SIP trunking market continues to thrive, even as organizations move to the cloud. A funny thing happened on the way to cloud communications and contact centers – SIP trunking adoption grew. Nemertes’ recently published “Workplace Collaboration: 2019-20 Research Study” shows that more than 18% of...

Omnichannel is on the rise. Organizations are adding new interaction channels for their customers. But adding new channels without integrating them may cause more frustration than satisfaction. Enter omnichannel. The technology enables contextual customer interaction information to pass between channels (agents or bots) in real-time, while also...

Shifting to a zero-trust model is imperative if your goal as a cybersecurity professional is to get away from the perimeter-based model. But: • What are the components of zero trust, and what does it take to implement them? • What should you do first, second, and...

UCaaS has garnered a great deal of attention in the marketplace over the last few years thanks to its ability to offer low cost, flexible, calling and unified communications services. Moving to the cloud enables organizations to shift responsibility for provisioning, operations, and management to...

Few companies run a voice-only contact center anymore. On average, they use five types of interaction channels, according to Nemertes’ 2019-20 Intelligent Customer Engagement research study of 518 companies. That’s great, but which channels are the best to use, particularly in the rapidly changing world of...