Blog

De-emphasizing the Data Center 2019 is the watershed year. For the first time, Nemertes' Cloud and Cybersecurity Research Study shows that the majority of enterprise production workloads live in external clouds now: 56% in IaaS, PaaS, and SaaS. (Gratifyingly, this result is in close accord with...

For years, high agent turnover rates have been one of the biggest problems facing contact center leaders. Low pay, lack of promotions, or dealing with cranky customers day after day convinced all-too-many agents they needed to look for a different career. In the past three years, though,...

Cisco and Microsoft have long been competitors in the enterprise collaboration space -- first in instant messaging, later in telephony and meeting platforms. Now, the competition is in team collaboration apps. Both offer similarly named and functioning applications: Cisco Webex Teams and Microsoft Teams, respectively. When...

We spend a lot of time at Nemertes nailing down the metrics that define "success" for a particular initiative. To be useful, a success metric must be: Quantitative. If you can't measure it in numbers, it doesn't serve to measure progress. And if it's not something...

5G is here. But what does it mean, and how can a new wireless standard transform enterprise organizations? Find out here. We'll delve into the changes 5G brings to wireless services, and how those changes will affect businesses today and going forward. And we'll provide...