Blog

When I talk about the cybersecurity threats posed by nation states, I can almost see the inner eye-roll, and hear my listener thinking, "Come on! What's she going on about now?" They view the entire issue as something out of science fiction; scary in some alternate...

The short answer is “no,” but that doesn’t mean you don’t need a proactive strategy addressing the changes in how people use voice. When I think about the last 10 years or so in the unified communications market, there are usually two questions that come up...

View the on-demand webinar Workplace Collaboration: 2020 Predictions 2019 was a year of rapid transformation for workplace collaboration. Cloud platforms matured while the vendor landscape rapidly transitioned to a cloud-first approach. Video, after years of hype, seems to have finally cemented itself in both the desktop...

Industrial IoT processes increasingly base IoT implementations on the ISA-95 standard, which means organizations must understand what the standard does and doesn't define. Anyone involved in developing industrial IoT (IIoT) products should be familiar with ISA-95, the standard from the 74-year-old International Society of Automation (ISA),...

What are the hot collaboration trends heading into 2020 and beyond, and more importantly, what should IT leaders do to ensure success? Join Nemertes Service Director Irwin Lazar to learn the critical developments that will shape workplace transformation in the next year....

With many digital transformations underway, we expect to see banks drastically step up their adoption of artificial intelligence and analytics in the next year as they compete to deliver differentiated, digital-friendly customer experiences. Banks are focusing on several areas to improve Digital Customer Experience (DCX), including: ...

With nearly 62% of companies using or planning to use artificial intelligence (AI) for their Digital Customer Experience (DCX) initiatives, one anticipated outcome is an increase in sales. So far, that anticipation is spot on. When asked for their primary business goal for using AI in their...

Enhancements to Microsoft Teams’ native capabilities as well as available SIP services will enable compliance with new regulations. Two new federal regulations, Kari’s Law and Section 506 of RAY BAUM’s Act, are set to take effect early next year. Each requires enterprise IT leaders to take...

Knowledge is power: The more intelligence a business has about its customers, the better it can customize and personalize engagements with them, resulting in higher CX ratings. The competitive edge that businesses glean from earning top customer ratings is driving many to design 360-degree customer views...

Technology becomes more advanced every day, and just about any organization can find some benefit in cloud-enabled customer experience apps, platforms, AI, APIs or customer-facing initiatives. Organizations still running contact center or customer experience apps on premises may want to consider moving to the cloud. Here's...

If your organization is moving to cloud, you're not alone. In our most recent Cloud and Cybersecurity research study, we note that 2019 is "the year of cloud". Specifically, 56% of workloads are now in cloud, versus 44% on prem, either within data centers, or...